Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt
Salesforce was more than a technology partner for us, it’s a key part of our vision to transform transport and mobility in the UAE.
- INDUSTRY
Automobile, Transportation& Logistics
Industry Solutions
- Marketing, B2B & B2C lead to Cash Management
- Smart Workshops Automation
- Vehicle On-Boarding
- Check-in - check out
- Vehicle Inspection services
- Estimation and Pricing Management
- Rental and leasing
- Chauffeur, limousine services with dispatch Automation
- Maintenance OnDemand Services
- Tyre Rethreading Automation
- Fleet Management
- Field Services Automation
- Omnichannel Customer Service
B2B Portal
- Customer Digital Onboarding
- Service quote Self request
- Invoices, payments and SOA
- Vehicle tracking
- Customer Care
B2C Portal & Mobile App
- Social login and onboarding
- Rental and Limo
- Transport OnDemand services
- Online booking and payments
- Customer Care
Customer 360
- Customer B2B and B2C 360
- Vechicle 360
Customer Care
- Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
- OmniChannel &Digital Engagement
- Assignments, SLA, Milestone Entitlement
- Knowledge Articles
- Feedback and Customer Satisfaction Survey
Integrations
- ERP Systems ( SAP, ORACLE , etc)
- Online Payment Gateways
- SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
- Goverments and regulatory Systems
Products Used
INDUSTRY SUCCESS STORIES
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Other Industries
AWARD WINNER
Salesforce Partner Performance Middle East
We thrive to be “ The MOST Trusted Partner of Choice” in the middle east with our Industry experience and Digital Technology capabilities
