- INDUSTRY

Government Services, Freezone, Licensing & Regulatory

Digital Onboarding

Equiry and Call back ( Web, Chat, Call,Social,Whatsapp);
Logins with SSO (UAEPass, Social Account, MS AD )
Digital Oboarding
document uploads and OCR Autoread
Interactive Assistance

License & Permit Managment

Registration , Issue License/Permit
Permit Life Cycle Management
Renewal, amendments & cancellation
Leasing Services
Investor Journey
Company Services (UBO, Shareholder,Amendents)
Goverment Services ( Visa,Letters,Access,NOC, etc);
Inspection & Regulatory services
Dispute Management & Arbitration
Entity Risk Managment
Agency Management
Customer Care

Customer 360

Company 360
License 360
Employee 360

Online Portal and Mobile App

Company Registration
Company Services
Government Services
Employee Services
100+ Various Service Requests

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Market Place

Company Directory
Product & Service Listing
Enquiry Transfer Management
Community Activiies and Business Networking

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI
DED,Digital Banks, other Govt Services

Products Used

INDUSTRY SUCCESS STORIES

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt

Salesforce was more than a technology partner for us, it’s a key part of our vision to transform transport and mobility in the UAE.

- INDUSTRY

Property & Real Estate

Property Sales

Marketing & Interactive Sales
Lead Management integrated with Social channels and property listing platforms
Property Setups, Payment plan, Project Milestones, Charges & LPF
Payment plan Comparison
Telesales, Sales operations, CRM & Finance Operations
Booking, Reservation and SPA /Contract
Government Services and Payment gateway integrations
PDC Management, Invoice, Receipts & SOA
Charges, Late payment fee & SOP
Mortgage Management
Hand over, Snags, upgrade, Cancellation et.
Collections and Recovery
Payment Reminder Management & Legal
Customer Services

Property Lease

Marketing & Interactive Sales
Lead Management integrated with Social channels and property listing platforms
Property Setups, Installments, Revisions, Grace period, Charges & LPF
Telesales, Sales operations, CRM & Finance Operations
Booking, Lease Contract and document collection
Ejari Services and Payment gateway integrations
PDC Management, Invoice, Receipts & SOA
Move in , Move out and Facility Managment Requests
Collections and Recovery
Payment Reminder Management & Legal
Customer Services

Customer 360

Property 360
Owner 360
Tenant 360
Broker 360

Broker Management

Broker registration
Broker lead management
Property Block & Book
Commission & payments

Community Portal and Mobile App

Property Insights
Payment plan and schedules
Service requests
Amenities booking
Online payments
Owner Association and Tennent Management
Guest Services

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI
DLD,Ejari,Digital Banks, other Govt Services

Products Used

INDUSTRY SUCCESS STORIES

Azizi Developments unlocks growth with Salesforce & Smaartt

We’re using technology to automate our processes, reduce our cycle times, and empower our people. With the help of Salesforce, ours has become a ‘can do’ culture in which anything is possible

- INDUSTRY

Manufacturing, Retail & Distribution

Sales and Marketing

Marketing and Campaign Management
Lead Managment (Web,Email, Chat,Call,Social)
B2B, B2C Lead to cash
Tender Management & Bid Management
Product specifications and product creation
Product, Estimation, and Pricing
Invenotry Stages and request to procure
Quotations, Revisions, Quote consoidations
Project Bidding and Channel Sales
Sales order, Full fillment, Billing, and SOA
Forecast ,Rolling Forecast and Pipeline Managment
Product return Management
Customer services
Omni Channel

Customer 360

Customer 360
Product 360
Invenotry 360

B2B Portal

Customer Digital Onboarding
Contract Management
Service quote Self request
Order booking, Tracking, and delivery request
Fulfillment status and SOA

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI
OEM portal integrations
Transportation Systems

Products Used

- INDUSTRY

Contracting & Professional services

Sales and Marketing

Marketing and Campaign Management
Lead Managment (Web,Email, Chat,Call,Social)
B2B, B2C Lead to cash
Tender Management & Bid Management
Product specifications and product creation
Product, Estimation, and Pricing
Quotations, Revisions, Quote consoidations
Project Bidding and Channel Sales
Sales order, Full fillment, Billing, and SOA
Forecast ,Rolling Forecast and Pipeline Managment
Customer services
Omni Channel

Customer 360

Customer 360
Product 360
Contract 360

B2B Portal

Customer Digital Onboarding
Contract Management
Service quote Self request
Order booking, Tracking, and delivery request
Fulfillment status and SOA

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI

Products Used

- INDUSTRY

Automobile, Transportation& Logistics

Industry Solutions

Marketing, B2B & B2C lead to Cash Management
Smart Workshops Automation
Vehicle On-Boarding
Check-in - check out
Vehicle Inspection services
Estimation and Pricing Management
Rental and leasing
Chauffeur, limousine services with dispatch Automation
Maintenance OnDemand Services
Tyre Rethreading Automation
Fleet Management
Field Services Automation
Omnichannel Customer Service

B2B Portal

Customer Digital Onboarding
Service quote Self request
Invoices, payments and SOA
Vehicle tracking
Customer Care

B2C Portal & Mobile App

Social login and onboarding
Rental and Limo
Transport OnDemand services
Online booking and payments
Customer Care

Customer 360

Customer B2B and B2C 360
Vechicle 360

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
Goverments and regulatory Systems

Products Used

INDUSTRY SUCCESS STORIES

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt

Salesforce was more than a technology partner for us, it’s a key part of our vision to transform transport and mobility in the UAE.

- INDUSTRY

Travel & Hospitality

Sales and Marketing

Marketing and Healthcare Campaign Management
One to one Customer journey and Tracking
Lead Managment (Web,Email, Chat,Call,Social)
Lead to Cash automation
Booking, Reschedule, and cancellation
Agency Management
Cloud Contact Center
Omni Channel Customer Service
Corporate Account Management
Account Planning and Sales forecast
Analytics

Customer 360

Customer 360
Package 360

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, Socail Logins, Call Center CTI,SMS
Travel booking systems and partner systems

Products Used

INDUSTRY SUCCESS STORIES

Umrahme modernises a centuries-old industry with Salesforce & Smaartt

Salesforce is a reliable platform that already has all the capabilities we need to achieve our goals

- INDUSTRY

Healthcare, Pharmaceutical & Medical

Sales and Marketing

Marketing and Healthcare Campaign Management
One to one Customer journey and Tracking
Patient registration
Appointment booking Tracking
Customer care & Cloud contact center
Referral Management
Medical Value Tourism Management
Medical Equipment & Supply – Sales & Service Automation
Pharmaceutical Management

Customer 360

Patient 360
Doctor 360
Product 360

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
Goverments and regulatory Systems

Products Used

- INDUSTRY

Educational Services

Sales and Marketing

Marketing and Campaign Management
One to one Customer journey and Tracking
Lead Managment (Web,Email, Chat,Call,Social)
B2B, B2C Lead to Quote
Product Tarif, Estimation, and Pricing
Quotations, Revisions, Quote consoidations
Forecast ,Rolling Forecast and Pipeline Managment
Students Onboarding & Students 360
Group School Management
Regulatory Management
Educational Product and Service
School Transportation Services
Customer care

Online Portal & Mobile App

Students and Parents App
Booking, Rescheduling, and cancellation
Online payment
Location tracking
Customer care and live chat

Customer 360

School 360
Student 360
Parents 360
Techer 360

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
Goverments and regulatory Systems

Products Used

INDUSTRY SUCCESS STORIES

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt

Salesforce was more than a technology partner for us, it’s a key part of our vision to transform transport and mobility in the UAE.

- INDUSTRY

Events, Media, and publishing

Sales and Marketing

Marketing and Campaign Management
One to one Customer journey and Tracking
Lead Managment (Web,Email, Chat,Call,Social)
B2B, B2C Lead to Quote
Product specifications and product creation
Product, Estimation, and Pricing
Quotations, Revisions, Quote consoidations
Sales order, Full fillment, Billing, and SOA
Forecast ,Rolling Forecast and Pipeline Managment
Flat plan

Event Participation

Registrations, event booking, and badges
Security clearance
Announcements and Newsletter
Online chat and customer support
Event Mobile App
Event Listing and Buisness Networking
Social connections and Chat

Event Organization

Tender and Partner Portal
Investor Journey
Pavilion Management
Inspection, Safety, and Quality control

Awards

Applications management
Jury portal and evaluation platform
Scoring collaboration and final selection

Customer 360

Customer 360
Event 360
Media 360

Customer Care

Case Managment via Email,Web, Call, Social, Chatbot, Whatsapp
OmniChannel &Digital Engagement
Assignments, SLA, Milestone Entitlement
Knowledge Articles
Feedback and Customer Satisfaction Survey

Integrations

ERP Systems ( SAP, ORACLE , etc)
Online Payment Gateways
SSO, UAE Pass, Socail Logins, Call Center CTI,SMS
Ticketing System, Badge Printing, Security Clearance system

Travel & Hospitality

Sales and Marketing

Customer 360

Customer Care

Integrations

Products Used

INDUSTRY SUCCESS STORIES

Umrahme modernises a centuries-old industry with Salesforce & Smaartt

Other Industries

Licensing & Regulatory, Freezone

Property & Real Estate

Manufacturing, Retail & Distribution

Contracting & Professional services

Automobile, Transportation & Logistics

Travel & Hospitality

Healthcare, Pharmaceutical & Medical

Educational Services

Events, Media & Publishing

AWARD WINNER

Are YouLooking for a Trusted Digital Transformation

Partner ?

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt

Azizi Developments unlocks growth with Salesforce & Smaartt

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt

Umrahme modernises a centuries-old industry with Salesforce & Smaartt

Emirates Transport pioneers mobility-as-an-experience with Salesforce & Smaartt